With the number of visitors that go to Singapore yearly, it makes sense that the hospitality and tourism industries are booming. There are plenty of tourist guides ready to prepare visitors for their journey around Singapore, and when they are ready to rest, a comfortable room awaits.
Now, what if you are not a tourist, but rather an aspiring hotel manager? The number of tourists can be too much sometimes. Your hotel management course in Singapore should help you deal with the following aspects:
It would be detrimental to a hotel business if the premises are dirty and disorganised. The lobby is the first thing guests see when they enter the hotel, and it will set their expectations. The cleaning staff should be on top of keeping the area clean at all times. This should also go for all rooms and hallways in the hotel.
You will not succeed in the hospitality industry if you do not intend to be hospitable. Your course will give you the basics of how to deal with guests and fulfil their requests, as long as they are within reason. More importantly, you will also learn to check every detail of a booking so that before guests arrive, everything has already been arranged for them. This goes beyond keeping fresh sheets and toiletries in each room; this means checking that everything is functioning properly, as well.
You can have the biggest rooms to offer in Singapore, but if they do not have air conditioning or hot water, you cannot expect guests to enjoy their stay. If word of this gets around, you will be losing clients you have not even earned in the first place. As a hotel manager, you should be in contact with maintenance companies to keep every room comfortable and welcoming for guests.
As someone who wants to manage a hotel, you should be aware that you are managing more than just the rooms. You are also managing every aspect that contributes to guest comfort.